Standard Delivery
Most in-stock items are shipped to arrive within 5-7 business days upon receipt of order. Please note that items ordered together may not arrive together, and occasionally items may be temporarily out of stock or backordered. You will be alerted via e-mail in either instance and will be provided an approximate date of shipment.
Custom Art
Our artwork is made to order and arrives within 3-6 weeks of order receipt. Delivery method is standard ground only and oversized prices ship via third party carrier.
Shipping and Handling Charges
All products are shipped via FedEx Ground standard delivery. Rates are listed within the purchasing process. All expeditated deliveries are sent FedEx 2 day and have a $25 additional charge per item.
Express Delivery
By choosing express delivery at checkout, we will expedite orders for in-stock items. Express orders will arrive within 2-3 business days. Business days do not include holidays and deliveries occur Monday Through Friday. Express delivery is not available for artwork, oversized items or out of stock items, and is not available for shipment to Alaska, Hawaii and Canada. We are not responsible for, and are excused from, delays due to events outside of our control, including by not limited to weather-related delays, work stoppages or delays, or other unexpected circumstances. For overnight delivery, please call 1-877-397-5387 for rates and availability.
Outside of the Continental United States and Canada
Orders shipped to Alaska, Hawaii and Canada will ship via FedEx and shipping charges will be calculated at checkout.
PO Boxes and AFO/FPO Addresses
Unfortunately, we do not ship to PO Boxes or AFO/FPO addresses at this time. All orders must be shipped to a physical address.
Return Policy
At TrueVert, we strive to offer the highest quality and satisfaction and we want you to love your pieces as much as we do! If you’re not completely satisfied with your purchase, we will gladly offer you an exchange or refund of merchandise within 30 days of purchase for a full refund made in the original form of payment, less shipping and handling. Merchandise must be returned in its original, new and unused condition and must be accompanied by the original order receipt.
After 30 days, no exchanges or returns will be accepted. Shipping costs on returned items will not be refunded or credited unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to sender. Please allow 3-5 business days, form the date of receipt, to process the exchange or return and issue a refund. Once a refund has been issued, you will be notified via email. There is a 10% restocking fee on art, one-of-a-kind and sale items are a final sale and cannot be returned or exchanged.
All items are carefully inspected prior to shipment, but unfortunately damage can occur in transit. If your order was received damaged, please contact us by emailing orders@true-vert.com or calling -1877-397-5387 within 48 hours of receipt so we can assist you promptly. Unfortunately, claims made after 48 hours will not be accepted and are unable to be returned.
To initiate a return, please follow these three easy steps:
- E-mail orders@true-vert.com and be sure to include your full name, order number and item(s) you would like to return. Once the return request is reviewed and approved, you will receive a Return Merchandise Authorization number (RMA), shipping label via e-mail and return instructions.
- Print the label and affix to your package, careful to remove or cover the original shipping label.
- Schedule a free pick up at FedEx.com or by calling 1-800-GOFEDEX (1-800-463-3339) or drop off at your local FedEx store or authorized shipping outlet.
To return an item via your preferred carrier, please ship to:
TrueVert, Inc
2929 Oceanside Blvd Suite A
Oceanside, Ca 92054
Sales Tax
All applicable taxes will be applied to orders shipped to addresses in the estate of California.